11vip Privacy Policy

11vip ("we", "us", or "the platform") places the highest importance on your personal privacy. This privacy policy ("policy") describes what information we collect, why we collect it, and how we use it when you use the 11vip website (https://11vip.lat), its mobile version, or any other related service.

By using this platform, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy complements our Terms and Conditions and should be read together with them. We ask you to read both documents carefully before using any 11vip service.

11vip may collect the following types of information in order to build a secure, personalized, and responsible service relationship with you:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID or passport number (for identity verification)
• Permanent or current address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history and transaction records

Note: We never store full bank card numbers or PINs.

2.3 Usage and Technical Information

• IP address, device type, and operating system
• Browser type and version
• Page visit history, gaming activity, and session information
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Content of live chat sessions
• Messages sent via email
• Complaint and issue resolution records

11vip uses your information for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Age Verification: To ensure only those aged 21 or above participate.
• Financial Transactions: To process deposits, withdrawals, and bonus payments.
• Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraudulent behavior.
• Customer Support: To resolve your issues and requests quickly and effectively.
• Responsible Gaming: To implement our responsible gaming policy and identify problematic gaming patterns.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Notifications and Communication: To send important updates, bonus offers, and security-related information.
• Legal Obligations: To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.

11vip applies industry-standard security measures to ensure the safety of your information. The key components of our security framework are:

Even after your account is closed, we may retain your information for a period determined by applicable laws and regulations, particularly in cases of legal proceedings, dispute resolution, or fraud investigations.

11vip never sells, rents, or discloses your personal information to third parties without permission. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Trusted third parties may be engaged to provide services such as payment processing (bKash, Nagad, Rocket, bank), identity verification, and technical infrastructure management. These partners are permitted to use your information only within the scope of delivering the specific service.

5.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a regulatory authority's request, or the requirements of applicable law.

5.3 Fraud and Crime Prevention

Information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other illegal activities.

11vip uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and core service operation. These cannot be disabled.
• Functional Cookies: Help remember your preferred language, settings, and usage patterns.
• Analytical Cookies: Used to analyze usage of our services and identify opportunities for improvement.

6.2 Cookie Controls

You can disable most cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

Instructions for managing cookies in major browsers can be found on the relevant browser's help page.

As a user of 11vip, you have the following rights over your own information:

To exercise any of the above rights, contact us by email. We will generally process your request within 30 working days. However, requests to delete age verification or legally required information may be restricted in some cases.

11vip is firmly committed to this platform being for those aged 21 or above only. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor's information is associated with an account, that account will be closed immediately and the relevant information will be deleted.

Parents are requested to apply appropriate parental controls to ensure children do not use this platform.

11vip is a platform that operates in accordance with international standards. Your information may be processed or stored on servers outside Bangladesh.

For such international transfers, we ensure that:

• Adequate data protection laws exist in the receiving country, or
• Adequate protections have been put in place through contractual arrangements.

In all cases, we take the utmost care to protect the security and privacy of your information.

11vip reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, new legal requirements, or technological developments.

For significant changes, we will:

• Publish the updated policy on this page and state the effective date.
• Send a notification to registered users by email.
• Display a visible notice on the platform.

Continuing to use the platform after a change will be considered acceptance of the updated policy's terms.

If you have any questions, feedback, or complaints about this privacy policy, please contact us. Our privacy team is always ready to help resolve your concerns.

You can also visit our Frequently Asked Questions (FAQ) page for more information, where answers to a number of common privacy-related questions are provided.